Terms & Conditions

Welcome to iMemoryBox.com. iMemoryBox provide website features to you subject to the following conditions. If you visit or shop at iMemorybox.com, you accept these conditions. Please read them carefully. 

Please read our privacy notices as these also govern your visit to imemorybox.com

When you visit and purchase any product or service at imemorybox.co.uk / imemorybox.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on or websites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of iMemoryBox or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of iMemoryBox and protected by international copyright laws. We will not transfer copyright material unless we have written consent from the copyright owner.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use imemorybox.co.uk only with involvement of a parent or guardian. iMemoryBox reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Due to the very nature of our business we never rush our transfers and prefer to get it right the first time. Jobs can take up to sixty working days to complete although our usual turnaround time is seven working days. Please note that by purchasing our services you are agreeing to this time frame.

All items purchased from iMemoryBox or parcels returned back to you are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Should we have not got it right with any of your returned DVDs and you would like some help with resolving the problem, please email us using the contact page. Please note that it can take up to 5 working days for us to get back to you during busy periods and up to 28 days to resolve your issue. We do try our upmost to resolve any issues as soon as possible.

Provided by a 3rd Part Courier Service, often Collect+ any parcels transported with any 3rd party couriers are insured by the courier and not that of iMemoryBox, any missing parcels will be claimed for via the courier and iMemoryBox holds no responsibility to loss of goods. Buyers are responsible for dropping off packages at local drop off points across the UK. Please do not include money or pay the drop off agents or couriers.

Shipping is most often by Royal Mail or a 3rd Party Courier depending on weight of your finished job. Often we send larger jobs separate from the originals if you have requested an original return, this is so we can make sure you job has both arrived safely and that all the DVDs are ok once they arrive.
Shipping Costs can vary, and the amount on your franked parcel may not reflect the price you have paid for shipping. In this case the surplus money is distributed on Packaging, Franking Costs and the wages for the Shipping Clerk. Our shipping costs are a set cost for everyone within the UK mainland, and are non refundable regardless of cost on the franking label. In some cases the postage may exceed the amount you have paid, you may be required to contribute to the cost of the safe return of your parcel.

At iMemoryBox we do not guarantee quality standard or the success of transfers, this is because every tape varies in quality, we do try to improve the quality the best we can, and if the quality is unwatchable we will try our best to make it better. In situations where footage is unwatchable or unsuccessfully transferred we will not charge for the unsuccessful tapes unless you have bought as part of a package, in which case we will offer you a store credit. If a tape is broken we offer a service to repair this which you will find in the store. If we receive your tape and it is broken we will call you and offer at a discounted rate to reflect the price you have already paid. We do not always use VBR or Variable Bit Rate Transfer to copy your Tapes to DVD, it is a method we try to use in most instances but it is not guaranteed unless specified by the customer. The quality of your transfer is mostly not effected when using other methods of transfer unless transferred in a lower quality, in which case you will be notified by if your tape is too long, to fit on to a DVD in High Quality (max 4hrs) or we will split it on to 2 DVDs. Our transfer methods are varied and we are in the process of removing some of the wording on our website. iMemoryBox holds no responsibility nor guarantee that VBR and Dolby Sound which are mentioned on this website prior to March 2013 will be used in transfer. If you would like to request that we use this technology please speak with your editor.

We understand that memories are personal and very special to you as the customer. Please note that threats of any type including threats of legal action (unless from legally qualified body) etc are not tolerated. Abuse of our staff is also not tolerated, we will try our upmost to help with your enquiry and on the rare occasion that you may be dissatisfied we ask that you speak and deal with our staff as you would expect to be spoken to yourself. We provide a premium professional service for your pleasure. If at all we feel threatened, unfairly treated, abused or anything else iMemoryBox withholds the right to refuse service or cancel service without refund. If you have any concerns or questions surrounding this, please speak with a member of the team.

We abide by all laws surrounding all Trading and Consumer Protection Laws. If you have any questions about this, please speak with a member of the team or click here to find our more about Buying Online. Please note that some of the acts are not applicable to online traders.


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